WAUKEE DENTAL

Fantastic dentist. My daughter loves it here. They’re so good with kids and making them feel comfortable. The new building is phenomenal and beautiful. Definitely an inviting place to be. The waiting room is spacious and well designed. There is a coffee bar and an electric fireplace. Can’t say enough good things!

I love this dental practice! I’ve seen two of the dentists and was very happy with both of them. (Dr. Kim and Dr. Kaisha) It’s a beautiful, modern facility and staff have always been friendly and accommodating. Dr. Kim even saved me from getting a crown that was not needed, but recommended by my previous dentist! And, I’ve always been seen in a timely manner. I highly recommend Waukee Dental if you’re looking for dental care in the WDM or Waukee area.

Sadly, my daughter and I won’t return here. I’ve been a patient for years. My daughter’s last appointment the receptionist was so rude and chastised me in front of my daughter for being a few minutes late due to attempting to console my autistic son in the parking lot. I tried to explain and was told in the future they’ll just cancel my appointment. Then 1 week later I went in for a replacement crown and they schedule it back to back with a cleaning so with my jaw open for hours without rest, I was in pain for over 1 month following the appointment. When I explained this to the dentist they told me I must grind my teeth in my sleep. I’m 50 yrs old and have never grinded my teeth and have no dental signs that I ever did. It took weeks for the replacement crown to be made so I had to go back to get it glued in. I again, explained the pain I was in and how I couldn’t open my jaw all the way yet. And they again tried to blame me. I’ll never return and hope they learn that patients need to rest their jaw when in a chair for multiple exams for over 2hours in 1 day. And their receptionist is truly rude.

I’ve been a patient since 2018 and will no longer continue with care at this dental office.

They used to be great, friendly, welcoming. Inviting and knowledgeable. But that has since faded especially since they moved to their larger building. I had a routine visit, wasn’t offered glasses of course I want to wear my expensive prescription ones while getting my teeth cleaned. No warm welcome, no offering of turning on the TV ect also this visit had to be rescheduled multiple times as they kept canceling on me.
I sat in completely awkward silence. There was no narrarations about what the dental assistant was doing to my teeth.

Not to mention 2 years ago while pregnant they refused to do a crown on a tooth due to the pregnancy which they could of. Instead it was always “we’ll just watch it” eventually I was left in excruciating pain and needed a root canal before a crown could be placed.
In hind sight I found an amazing dentist at the emergency dental clinic who fixed my tooth that Waukee dental wouldn’t.

Of course Waukee dental wanted the referral to the endo and more money to come back to fix said tooth.

I’m over them find some where better and not just making up non sense!!

Very nice facility, and great staff. Erica does a very quick and thorough job of cleaning my teeth, and gives me great advice for continued success in keeping my teeth nice. I would definitely recommend Waukee Dental for anyone looking or not happy with their current dentist.